Download APP
  • BRL
  • CAD
  • CHF
  • CLP
  • COP
  • EUR
  • GBP
  • GHS
  • HUF
  • INR
  • MXN
  • NGN
  • PLN
  • RON
  • SEK
  • UAH
  • UGX
  • USD
  • ZAR

Responsible gambling

We help you play responsibly

At Multilotto, we’ve built our business by always trying to give to our customers the safest, fun and entertaining gambling experience.

This is why we strongly encourage you to maintain control of your gambling and make sure that it is a positive experience for you and the people close to you.

Self Assessment

If you answer “Yes” to one or more of the following questions, you may have a gambling problem:

1. Did you ever lose time from work or school because of gambling?
2. Has gambling ever made your home life unhappy?
3. Did gambling affect your reputation?
4. Have you ever felt remorse after gambling?
5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
6. Did gambling cause a decrease in your ambition or efficiency?
7. After losing did you feel you must return as soon as possible and win back your losses?
8. After a win did you have a strong urge to return and win more?
9. Did you often gamble until all your money was gone?
10. Did you ever borrow to finance your gambling?
11. Have you ever sold anything to finance gambling?
12. Were you reluctant to use "gambling money" for normal expenditures?
13. Did gambling make you careless of the welfare of yourself or your family?
14. Did you ever gamble longer than you had planned?
15. Have you ever gambled to escape worry, trouble, boredom, loneliness, grief or loss?
16. Have you ever committed, or considered committing, an illegal act to finance gambling?
17. Did gambling cause you to have difficulty in sleeping?
18. Do arguments, disappointments or frustrations create within you an urge to gamble?
19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
20. Have you ever considered self-destruction or suicide as a result of your gambling?

If you need to talk about this at any time, please contact us at [email protected].
You can also visit Your Account where you have direct access to self-exclusion , time-out, session limit, loss limit, deposit and wagering limits and many more.

Self Assessment for Swedish customers: Stödlinjen

We help you set the limits!

We give you the opportunity to set your own gambling limits and boundaries. We provide you with tools to prevent unhealthy gambling behavior and enable you to play responsibly.

Deposit Limit
If you want to spend within your limits!
This allows you to limit the amount of funds you are able to deposit into your account on a daily, weekly or monthly basis. If you reach the specified limit, you will be unable to add any more funds until the required time has elapsed.

Wagering Limit
If you want to protect your winnings!
This allows you to limit the amount of funds that you are able to wager on a daily, weekly or monthly basis. Once the total amount you have wagered reaches the limit, you will not be able to continue wagering.

Loss Limit
Take responsibility for your losses.
This helps you to limit the amount of funds that you are able to lose on a daily, weekly or monthly basis. If you reach the specified limit, you will not be able to continue to wager, which helps you limit the amount that you are able to lose.

Session Limit
Be aware of the time spent gambling.
This allows you to choose how long you would like to be able to be logged in for. Once the limit is reached, you will automatically be logged out of your account.

Do you need to take a break from gambling?

When you need a break from gambling, make sure you access the following options below.


When you want to cool-off, you can choose from one of our pre-defined time-out options (1 day, 1 week, 1 month) or you can customize the duration yourself directly through Your Account.

You can also request time-out by sending an email to [email protected].


Our self-exclusion procedure is very simple and it can be accessed directly through Your Account or by sending a request by email to [email protected].

If you contact our team by email, please give as many details as possible about your situation and indicate the time-frame you’d like to be self-excluded for (6 months, 1 year, 3 years, 5 years or indefinite self-exclusion).

The self-exclusion will have effect immediately.

Please keep in mind that Multilotto reserves the right at any time to impose more severe responsible gambling measures on your account if we suspect you may have a gambling problem.

We strongly encourage you to respect your self-exclusion and time-out periods and to make sure that you also contact all other gambling companies you may have accounts with in order to suspend your accounts.

We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites:

Gamban -
Betfilter -

Moreover, you can find below a non-exhaustive list of Independent Organisations that may help you with the necessary support in case of difficulties. These professionals can provide information about gambling addiction, counselling sessions, debt advice, self-help groups and more.

Important! If you are not our customer (non-registered individual), you have the right to request Multilotto to exclude you from any future gaming activity with us. You can do so by sending an email to [email protected] including your personal details (name, surname, permanent residential address, postcode, date of birth, valid email address or telephone no.) or by registering through this page: Self-Exclusion Non-Registered. You will be blocked to register with us until and only if Multilotto receives a request in writing or electric format asking for the exclusion to be ignored.

Parental Control

It is illegal for persons under the age of 18 to open an account and/or to play on our website. We reserve the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Furthermore, to proactively prevent against the risk of minors accessing gambling websites, there are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

NetNanny - filtering software protects children from inappropriate web content:

CYBERsitter - filtering software allowing parents to add their own sites to block:


Are you worried about your friends?

Are you worried that a close friend or relative might have a gambling problem? If you are not sure, ask yourself:

Do they promise time and time again to stop gambling but continue anyway?
Do they disappear for long periods of time without telling you where they were?
Do you see them gambling alone for a long period of time?
Do they spend large sums of money without being able to account for it?
Do you hide money from them in order to stop them spending it?
Do they lie to cover up or deny their gambling?

If you answered “Yes” to one or more of these questions, then they may have a gambling problem.

Please find below a list of organisations that may help you, your friends or your family, to overcome challenges related to problem gambling.

Independent organisations


GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 802 0133 (freephone) or by visiting their website at:

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem. More information can be found on their website at:

Gambling Therapy
The site offers support and advice and is an essential resource for engaging and helping you to make responsible decisions.

Last updated 19 September 2020